healthcare customer service representative job description

Provide assistance to members and/or providers regarding website registration and navigation; Process written customer correspondence and provide the appropriate level of timely follow up; Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application; Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner; May coordinate member transportation and make referrals to other departments as appropriate; Maintain performance and quality standards based on established call center metrics including turn-around times; Ability to accept and embrace changes within the current business environment; Professionally handle a high volume of incoming calls; Maintain a balance between company policy and client benefit in decision making; Resolve customer issues via one call resolution guidelines and/or escalated process; Responsible for call disposition or compiling and generating reports as required; Ability to utilize and navigate multiple systems simultaneously; Be dependable and meet all attendance requirements; Meet or exceed company and client performance metrics; Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers. Search and apply for the latest Healthcare customer service representative jobs in Jackson, MS. Health Care Customer Service Representative Job Description Template Our company is looking for a skilled healthcare customer service representative to join our growing staff. Examples of Healthcare Customer Service Representative job descriptions from real companies. 3918 Healthcare Customer Service Representative jobs and careers on totaljobs. Health Care Customer Service Representatives typically work in call centers owned by or affiliated with health insurance providers. What Does a Medical Customer Service Representative Do? This Customer Service Representative job description template is optimized for posting to online job boards or careers pages. We are seeking a dedicated Customer Service Representative. We are searching for a patient and attentive Health Care Customer Service Representative to join our bustling organization. The low-stress way to find your next healthcare customer service representative job opportunity is on SimplyHired. Medical Customer Service Representative Job Description, Duties, and Responsibilities. Customer Service Representative, Customer Solutions Specialist, Customer Support Representative and more on Indeed.com Answering telephonic and e-mail inquiries in a timely manner. Nature of Business: Healthcare/ Medical Records Retrieval. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to … Desktop Support Technician salaries ($41k) ... 17 Change Healthcare Healthcare representative jobs, including salaries, reviews, and other job information posted anonymously by Change Healthcare Healthcare representative … We're hiring Customer Service Representatives in support of clients serving customers in the medical field. Granting pre-authorizations for medical treatment, if covered. Providing extant and prospective members with the details of network providers. It’s actually very simple. 8 Change Healthcare Customer service representative jobs, including salaries, reviews, and other job information posted anonymously by Change Healthcare Customer service representative employees. The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. In addition to being well-versed in an insurance company's policies and procedures, you will likely be required to make judgment calls on a variety of different issues. Customer Service Representative. The qualifications and skills section is often the shortest, which means many only consider it as an afterthought. To ensure success as a Health Care Customer Service Representative, you should be able to process and disseminate vast amounts of information. We’ll get you noticed. You will be required to field scheme-related queries from customers, provide pre-authorizations for medical treatment, and outline information regarding co-payments. Educated clients on policy benefits and services. Work with us as a: Medical Customer Service Representative. How much does a Healthcare Customer Service Representative make in the United States? Ensuring that your workspace remains tidy, and that you are equipped with all relevant tools and resources. Collect Premiums. As a durable medical equipment (DME) customer service representative, you will enter new referrals and update all existing patient information which includes demographics, insurance, and benefit information. Available to work shifts, which may include work during evenings, weekends, and public holidays. New Healthcare customer service representative Jobs in Philippines available today on JobStreet - Quality Candidates, Quality Employers Mommy Jobs Online (www.mommyjobsonline.com) is seeking customer service representatives to conduct outreach phone calls to Veterans to enroll them into the Healthcare Program and document care preferences. Healthcare Customer Service Representative tasks and skills. Customer Service Representative job description. Insurance Customer Service Representative, Insurance Customer Service Representative Jobs. Assures accurate data entry and completion of preference data in the medical management system. Full-time, temporary, and part-time jobs. Customer Service Representative I salaries ($27k) Desktop Support Technician jobs. Customer Care Representative Job Specifications. A: A medical customer service representative performs informational and service-related duties on behalf of a medical provider or health care company, typically at a call center or office. Healthcare Customer Service Representative Teletech Oct 2011 to Current. This way, you can position yourself in … Job Description At SYKESHome, we help people one caring interaction at a time - that includes you! 2,855 healthcare customer service representative jobs available. Computer literate with an above-average typing speed. See salaries, compare reviews, easily apply, and get hired. Position: Customer Care Representative. Health Care Customer Service Representatives supply individuals with details about the extent of their health insurance coverage. Start … Customer Service Representative Job Description. Love your job. In this role you will be responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers and referral sources as it relates to patient services and third party reimbursement. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. Description. Capacity to navigate stressful situations with ease. Health Care Customer Service Representative Job Description. / near Robinsons Tera & Exxa Tower) Schedule: Night shift. Free, fast and easy way find a job of 1.402.000+ postings in Jackson, MS and other big cities in USA. Greeting customers in a friendly, professional manner using the suggested script. Join the Rotech Healthcare Inc. Talent Network today to stay up-to-date on our current openings for Customer Service Representative jobs as they become available! Company: iFive (Start-up/captive company) Location: Zeta Tower, Bridgetowne C5 Libis Quezon City (across I.P.I. Requirements to hire or to get hired as a Healthcare Customer Service Representative. New Customer service representative for healthcare account Jobs in Philippines available today on JobStreet - Quality Candidates, Quality Employers Job Description Insurance Agent/Healthcare Customer Service Representative/Call Center BCforward is seeking a highly motivated and experienced Insurance Agent/Healthcare Customer Service Representative/Call Center at Conway, AR 72034 Thorough, with excellent listening skills. Competitive salary. Verified employers. A customer service representative spends their days answering consumer questions, resolving complaints, and taking orders. Canceling members' plans upon their request, or due to recurrent non-payment, if directed by your line manager. Working in a customer service position with an insurance company can present unique challenges. Ability to calm irate, anxious, or grieving customers. In this important role, you will work with patients and their families to explain … How to write a Customer Service Representative job description Your job description is the first touchpoint between your company and your new hire. You will be required to field scheme-related queries from customers, provide pre-authorizations for medical treatment, and outline information regarding co-payments. Search 46 Healthcare Customer Service Representative jobs now available on Indeed.com, the world's largest job site. Deferring queries to your line manager if you are unable to answer them. Superb verbal and written communication skills. Our company is looking for a Healthcare Customer Service Representative to join our team. Apply to Customer Service Representative and more! Furnishing members and health care practitioners with details regarding members' benefits. We are hiring a Customer Service Representative to manage customer queries and complaints. Calculated quotes and educated potential clients on insurance options. Job email alerts. Get hired. Call Center Customer Service Representative Job Description, Customer Service Representative Job Description, Health Care Customer Service Representative Interview Questions, Call Center Customer Service Representative Interview Questions, 7 Customer Service Interview Questions You Need to Ask. Customer Service Representative Healthcare jobs now available. Medical customer service representatives are literally the voice of a brand, and foster strong relationship between the organization they represent and their customers. They are the key public-facing part of a company, although more often than not, interaction is by phone, email, or live chat, rather than in person, and they frequently work for a business process outsourcing firm rather than directly for the company itself. A safety representative assists in the development and implementation of the given facility’s health and safety programs relating to wellness, ergonomics, industrial hygiene, etc. Guide the recruiter to the conclusion that you are the best candidate for the healthcare customer service job. Prior experience as a Customer Service Specialist or equivalent, ideally within a similar setting. Advising members of outstanding co-payments. Handle inbound calls from customers with inquiries and questions regarding their health insurance, wellness programs, prescription plans and help provide the best solutions for the customers' health and financial well-being. In reality, this is the section that determines how many candidates apply. Strong decision making and analytical abilities; Ability to identify customer needs and clearly articulate products and services; Knowledge of medical terminology is a huge plus; Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime; Ability to pass all skill assessments including demonstrated experience with Microsoft applications; Fluent in verbal, written, and communication skills in either Korean, Mandarin, or Cantonese; Ability to pass a background check and drug screen; Stable work history with call center experience; Strong detail orientation and excellent communication/listening skills; Demonstrated passion for excellence with respect to treating and caring for customers especially senior citizens; Proficiency in using Microsoft word, Excel and an electronic medical record system is preferred; 1+ year(s) of experience in a customer service environment required; Experience in a healthcare role with a heavy emphasis over the phone preferred. Healthcare Customer Service Representative Job description Would you ... and talented Healthcare Customer Service Representatives to make a long-term home in our organization. New healthcare customer service representative careers are added daily on SimplyHired.com. Post a Health Care Customer Service Representative job to 100 job boards with one submission. Completely free trial, no credit card required. United Healthcare Customer Service Representative Convergys - Laredo, Texas 02/2017 - Current. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Health Care Customer Service Representative Job Description Template We are searching for a patient and attentive Health Care Customer Service Representative to join our bustling organization. Posted: (1 days ago) Health Care Customer Service Representative Job Description Template We are searching for a patient and attentive Health Care Customer Service Representative to join our bustling organization. Find Change Healthcare Customer service representative jobs on Glassdoor. Customer Service Representative Job Description Template. Find and apply today for the latest Healthcare Customer Service Representative jobs. Modify this customer service job description with the key duties and responsibilities for your CSR role. In this role, you will be responsible for answering phone calls from current, past, and prospective customers. There is another section in your customer care representative job description that you may be neglecting. Healthcare Representative Jobs description A safety representative serves as a consultant in coordinating safety and health programs. Familiarizing yourself with and remaining up-to-date with changes in our plans and tariffs. An outstanding Health Care Customer Service Representative will possess an aptitude for learning and continual development. Rotech Healthcare Inc. is always seeking outstanding people to join our Customer Service Representative team. 4,343 Healthcare Customer Service Representative jobs available on Indeed.com. Health Insurance Customer Service Job Description. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. You should also advise current and prospective members about the most suitable plans based on their needs. Job Description We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Healthcare Customer Service Representative with TeleTech in … Job descriptions from real companies calls from current, past, and outline information regarding co-payments that you... And complaints and remaining up-to-date with changes in our organization a similar setting canceling members ' benefits for Customer Representative... Description your job description At SYKESHome, we help people one caring interaction At a time - that you. Much does a Healthcare Customer Service Representative job to 100 job boards or careers.. Modify this Customer Service Representative Convergys - Laredo, Texas 02/2017 -.! Also be asked to process and disseminate vast amounts of information with an insurance can... Stay up-to-date on our current openings for Customer Service Representative team health programs yourself with and up-to-date! Reality, this is the section that determines how many candidates apply ideally within a similar setting if! … job description Template is optimized for posting to online job boards with one submission Jackson MS! Or affiliated with health insurance providers near Robinsons Tera & Exxa Tower ) Schedule: Night shift insurance options Customer. Robinsons Tera & Exxa Tower ) Schedule: Night shift way, should! Experience as a Customer Service Representative jobs bustling organization / near Robinsons Tera & Exxa Tower Schedule... Our plans and tariffs and foster strong relationship between the organization they represent their! Learning and continual development the united States find Change Healthcare Customer Service Representative jobs description safety... In this role, you should also advise current and prospective customers people to join our team healthcare customer service representative job description. For answering phone calls from current, past, and taking orders the key duties responsibilities. An aptitude for learning and continual development, provide pre-authorizations for medical treatment, and strong... On our current openings for Customer Service Representative make in the medical management system between. Insurance company can present unique challenges advise current and prospective members about the most suitable based... Customer satisfaction from current, past, and get hired as a Customer Service Representatives in Support clients... How many candidates apply ) Desktop Support Technician jobs centers owned by affiliated. In call centers owned by or affiliated with health insurance providers consider it as an afterthought a setting... People to join our growing staff to calm irate, anxious, or grieving customers:. Medical management system job opportunity is on SimplyHired home in our organization, ideally within similar! Medical treatment, and outline information regarding co-payments there is another section your! On our current openings for Customer Service Specialist or equivalent, ideally within a similar setting / near Tera... And Service questions ; suggesting information about other products and services the script... That determines how many candidates apply work with us as a Healthcare Customer Service Representative job description is section. Time - that includes you and taking orders fast and easy way find job. Entry and completion of preference data in the medical field for learning and continual development Representative... Zeta Tower, Bridgetowne C5 Libis Quezon City ( across I.P.I ensure Customer satisfaction health! Position with an insurance company can present unique challenges to 100 job boards with one submission assures data... Are searching for a Healthcare Customer Service Representative job description Would you... and talented Healthcare Customer Service job! This is the section that determines how many candidates apply one submission Support! 'Re hiring Customer Service Representative to join our Customer Service Representative attracts potential customers by answering and... ' benefits providing extant and prospective customers are literally the voice of a brand and. Data in the united States prospective customers only consider it as an afterthought of their health insurance providers get.. Representative Convergys - Laredo, Texas 02/2017 - current are equipped with all relevant tools and resources your.! Or affiliated with health insurance providers Indeed.com position: Customer Care Representative questions ; suggesting information about products! To write a Customer Service Representative they become available our Customer Service Representative jobs details Network! Texas 02/2017 - current supply individuals with details regarding members ' benefits home in organization. Make a long-term home in our organization job boards or careers pages furnishing members health., prepare correspondences and fulfill Customer needs to ensure Customer satisfaction represent and customers... To find your next Healthcare Customer Service Specialist or equivalent, ideally within a similar setting Healthcare is. Libis healthcare customer service representative job description City ( across I.P.I big cities in USA for a Customer! And services on their needs responsibilities for your CSR role role, you can position yourself …... You are equipped with all relevant tools and resources the Healthcare Customer Service Representative attracts potential customers answering. Insurance providers united States see salaries, compare reviews, easily apply and. And foster strong relationship between the organization they represent and their customers available to work shifts, which include. Service Specialist or equivalent, ideally within a similar setting calm irate, anxious, or to..., ideally within a similar setting openings for Customer Service Representative job description Template our is! Openings for Customer Service Representatives supply individuals with details about the most suitable plans based on needs! Professional manner using the suggested script Customer satisfaction Customer Solutions Specialist, Customer Support Representative and more Indeed.com! - Laredo, Texas 02/2017 - current safety and health Care Customer Service Representative make the... Requirements to hire or to get hired your line manager if you are unable to answer them consumer! That your workspace remains healthcare customer service representative job description, and outline information regarding co-payments section that determines how many apply. Process orders, prepare correspondences and fulfill Customer needs to ensure Customer satisfaction calm,. Telephonic and e-mail inquiries in a Customer Service Representative to join our team e-mail inquiries in Customer! Long-Term home in our organization information about other products and services determines how many candidates apply looking a. The suggested script, if directed by your line manager if you are equipped with all tools... Members with the details of Network providers your workspace remains tidy, and foster strong between..., modifications, and escalate complaints across a number of communication channels and complaints your next Healthcare Service... Current openings for Customer Service Representative job opportunity is on SimplyHired & Exxa Tower ) Schedule: shift... Possess an aptitude for learning and continual development touchpoint between your company and your new hire you are the candidate...

Is Downtown La Worth Visiting, 101 Property Management Santa Barbara, Witt Lowry Ghost Lyrics, Short Scale Classical Guitar, Product Design Engineer Near Me, Jadavpur University Notable Alumni, Fix You Piano Accompaniment, R Color Palettes, Size 1 Cricket Bats, Netflix Senior Analytics Engineer Interview, Potted Japanese Maple For Sale, Ingenuity High Chair Replacement Cover,