This place is stressful and not enjoyable to be in. Call Center Team Members are advocates whose mission is to collaborate with the people we serve to improve our Members’ health, by maintaining the highest ethical standards and through delivering quality focused, innovative, best-in-class service. BHT services are based on reliable evidence and are not experimental. Not need 24-hour medical/nursing monitoring or procedures provided in a hospital or intermediate care facility for persons with intellectual disabilities. everyone is very nice and respectful. This service will teach members how to optimize their benefits so they can get the care they need, when they need it. Schedule, cafeteria on site, employee involved. How did you feel about telling people you worked at Inland Empire Health Plan? This job also provides a retirement program, paid vacation, paid sick leave, and yearly bonuses. Covered services that may need an approval from IEHP or your IPA or medical group first are marked by an asterisk (*). Learning new material on medical benefits to educate all new members on their rights. IEHP DualChoice Member Services (877) 273-4347 (800) 718-4347 (TTY) IEHP 24-Hour Nurse Advice Line (for IEHP Members only) (888) 244-4347 (866) 577-8355 (TTY) Provider Relations (909) 890-2054. The coverage criteria have been expanded to include IEHP Members who meet. You have nothing to look forward to but being on the phone. PCPs will continue to referral a Member directly to IEHP Behavioral Health for any BHT services and/or diagnostic needs regardless of IPA. "Navigating the health care system can be intimidating for any population," said Jeanna Kendrick, IEHP care integration senior director. I do not have anything bad to say about this company. Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! Leverage your professional network, and get hired. It was very rewarding being able to assist in the bilingual English/Spanish to new and existing members regarding medical benefits and eligibility, and monitor and maintain all enrollment/dis-enrollment status to health care providers. Rewards and Wellness. If you have questions, call IEHP Member Services at 1-800-440-IEHP (4347), 8am-5pm (PST), Monday-Friday. Not member services unless you took pto to have the day off. I enjoy my job and the Members I speak to. BHT is medically necessary after the Provider has completed a comprehensive developmental surveillance and screening, and have recommended BHT services is clinically warranted to treat persistent developmentally inappropriate behavior and/or diagnoses that may be able to be corrected or ameliorated with BHT services. What tips or advice would you give to someone interviewing at Inland Empire Health Plan? Meet IEHP and Member Services Call Center standard and policy requirements. Great place to work with wonderful benefits. Long-Term Services and Supports (Medi-Cal), IEHP Texting Program Terms and Conditions. At IEHP, you will find opportunities to take initiative, expand your knowledge and advance your career while working a position that’s both challenging and rewarding. Aberrant behaviors include but are not limited to self-injury, aggression, and deficits in language skills, daily living skills, and social skills. Meaningful Careers. Lunches and breaks are timed and scheduled accordingly due to the service level of phone calls coming in. The company is a great place to work at. Member Services is one step above a sweat factory. IEHP sets employees up for success from training to getting out on the floor there is constant support. Resolve Medical concerns & pharmacy issue to call in patients to fulfillment was a daily task love doing. For example, look at our eBay Customer Service page. No job security you can get called in and get fired no warning or write ups. Good team culture within the company and excellent benefits. It is an amazing company to work for. =========== TABBED SINGLE CONTENT GENERAL, Effective July 1, 2018, Behavioral Health Treatment is no longer a covered benefit solely for Members Diagnosed with Autism Spectrum Disorder.
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