budget expenditure, revenue, cost control, Asset management in major infrastructure environment, Interaction / negotiation with major stakeholders, both clients and contractors, Makes recommendations for hiring/terminating staff to the Service Manager, Assists in scheduling, organizing, and dispatching HVAC Field Technicians, Conducts performance appraisals in concert with service supervisory personnel to recommend raises, promotions, training, and disciplinary actions, Partners with peers in the goal setting of the district Energy Services plan and accountable for the strategy and performance achievement of operating plan, Responsible for all aspects of project planning for ongoing service controls contracts and emergency service needs, including work orders, change requests, etc. Personally coached and counseled all subordinates to ensure all safety, quality, and production methods, practices, and programs were being implemented and followed. In our sample resume objective for Sales Manager, we summarized the following: 8+ years experience as Sales Manager. (recruiting, salary administration, performance management), Creates and makes revisions to project schedules including assigning tasks, Ensures the quality of work by reviewing technicians work, To recognise and develop customer business opportunities, and work with regional team to maximise these opportunities, Manage all site instructions, change orders, puts and takes, and drive generation and collection of change orders for out of scope work, Talent Development and develop career path for own employees, IT Skills (Excel/Word/PowerPoint) and a good working knowledge of Volvo systems and processes, Strong computer skills - Including knowledge of MS Office environment and internal, Be able to display a high level of patience, influence, and professionalism, Ability to develop relationships for positive external customer and internal employee interaction, Ability to partner with all levels of management in the SSR and PMGs, Demonstrated tendency to challenge the status quo and drive constant improvement in process and ability to achieve organizational goals, Ability to develop and implement strategic initiatives to generate growth in revenue, Intermediate to advanced proficiency in Microsoft Office Suite, Ability to resolve complex issues within functional area and/or area of expertise, Ability to develop and execute multiple priorities and approaches to meet objectives, Develop strategy for Service growth and drive capture rate improvement, Maintain or improve the world best CM/OM% by driving VCP, Labor efficiency, Ensure quality of service including installation, PM…, raise issue and solve problems proactively by collaborating with experts, Handle customer complaints quickly and become a go-to person for any customer issues in the area, Pivot point to drive any global/local Service key initiatives and strategies, e.g. Compile, analyze, and utilize market conditions and data trends towards the maintenance of a strong Service Department in regard to performance and customer and employee relations, Facilitate interdepartmental collaboration for purpose of addressing any organizational process concerns, in addition to invoicing and/or collection issues as required. Created a can-do attitude within the workforce by a hands-on approach to problems. Developed and maintained customer satisfaction through personal contact and prompt resolution of service problems. Strong ability to support business operations, senior management… Capable and willing to assume added responsibility to meet deadlines, meet or exceed customer satisfaction, and company objectives. ), and guest houses; monitor and control activities of service providers, Oversee the activities of subcontractors' personnel and certify quality, quantity, completeness, billing, etc. This position is responsible for managing the customer relationship and revenue associate with the site(s), Managing a team of the hospital's Biomedical Technicians and maintaining an in-depth knowledge of contractual obligations to the Multi-Vendor customers. Understanding of the heavy duty truck business. Operations Manager Resume Sample An Operations Manager is a key position in an organization. ... A sales manager has to have an affinity for their product or service, so the more the resume … - Choose from 15 Leading Templates. profitability in particular within the framework of Siemens Healthcare, Customer Services, The function build the "One face to the customer" and act as a "Customer Care Manager" and esures that all customer requirements are met, Implementing the service budgets by including the installed base development, the contractual/non-contractual work and service sales programs to meet the defined Healthcare target agreements, Ensure highest technical, operational and financial performance installation projects, equipment services and maintenance, upgrades and updates of medical equipment according technical specification, Cooperation with the Service Operation functions and follow the implemented the required Service Support Processes SERVOR (Registration, clarification, dispatch, spare part logistic, service confirmation), Overview recourse development and execute required man power calculation related to I-base development and budget frame, Develop staff training in coordination with its respective supervisors/managers, Ensure extensive sales support to the local sales organization / modality manager, Coordinate customer pricing for maintenance contract and other service sales offers, Ensure technical collaboration and knowledge transfer during sales offers and projects, Informing the staff about the economic development of the business, Bachelor’s degree in an engineering, life science or technical related discipline or equivalent education and experience, Typically requires 12 to 15 years of related field support management experience. Service Manager. Headline : Hardworking, organized, Area Service Manager professional with a proven background delivering sensible business technology solutions on time and under budget while working as a team member or team leader, etc,. Placed in this role due to the significant scope of responsibility, as these were two of the busiest terminals/drop yards. ), Problem-solve business critical objectives (customer satisfaction, productivity, and expense performance) and monitor for success, Implement technical staffing plan for assigned service team, Interface with Sales organization to achieve organizational objectives, Achieves assigned revenue, expense, HR discipline, and resource utilization objectives, Maintain technology knowledge in the areas of network connectivity as well as knowledge required to be conversant for products supported, Drives business results and manages customer relationships within area of responsibility, Manage assigned region profitability and productivity, Owns operational processes (PM completion, Overtime management, NCR, FE Tool utilization) Leads and cultivates a culture of GE Values and integrity, Leverage internal relationships to enhance business performance and customer experiences. Account Manager Resume Summary. Managed accounts worth $4.7 million in annual sales. AREA SERVICE MANAGER. Resume SamplesThis page provides you with Area Manager resume samples to use to create your own resume with our easy-to-use resume builder. Communicate new policies, sales techniques, and other modifications to sales management team, Advocate operating efficiencies and dynamics for a successful Sales Program within the Area, Research and share "Best Practices" with the Sales Management Team, As new products and services are introduced, oversee sales team to ensure consistency in implementation, Recruit, interview and select new sales managers, as required, Ensure all financial and operational performance targets are met, Minimum 7 years of sales management of a distributed sales organization in the security, technology or IT/IP industries, Experience in the use of CRM systems to manage sales process and funnel, Tyco Integrated Security systems (Oracle,Admin,Carms, IBT), Must be able to travel to various branch offices within a defined area on a regular basis, Pro-actively establish positive relationships with customers to improve overall customer satisfaction with Fujifilm for the purpose of reference and sales of additional products/services, Operational management of x-ray service activities including: coordination of service engineers repair and installation activities, preventive maintenance work and driving customer satisfaction, Provide leadership, influence and motivation fostering culture of success, hard work and teamwork, Establishes collaborative relationships with sales, marketing, operations, product support, accounting, and finance to support our customers and successful service business operations, Act as escalation point for issue resolution. Determined Area's technical training requirements and implemented plans to achieve customer satisfaction and technical competence. This manager resume example will show you how to: Create a manager resume that brings your management … Learn to write a Manager resume using these Manager resume samples for entry-level, intermediate, experienced and career change professionals and resume writing guide. and/or personnel related problems (absenteeism, illness, etc.) The following sections are vital in an area supervisor resume: Resume title: your profession, i.e., Area … Provide leadership and collaboration to multi-disciplinary team for management of customer issue to full resolution, Continually strives to maintain an expert level knowledge of all modality products/services/contract offerings that we participate in or our customers need consultation on, Hire, train, mentor, motivate and manage performance of field service engineers, Negotiate successful resolution to customer issues, Contribute passion, ideas and innovation to Fujifilm Medical Systems USA business, Bachelor’s degree in related field and/or equivalent work experience, Reside in the Los Angeles area. as applicable; evaluate and report overall performance of subcontractors, Follow-up with Customer Service Coordinators for imprest cash at sites, subcontractor's payments and debtors control, Initiate preparation of service invoices; maintain record of receivables, Ensure system requirements such as HSE, Legal / Statutory/ ISO compliances For Self Vestas & Subcontractor employees, Prepare insurance and product claims in coordination with Customer Service Coordinator, Coordinate with State Electricity Boards at the local level for routine transactions, Coordinate with the Projects department for taking-over of new installations and clearing pending issues, Keep up-to-date with all operating/ maintenance manuals, checklists, service bulletins, change notes, etc. Coordinated with sales, warehouse, admin, and technical departments on new account installations and followed up with accounts to monitor success. Assumed ownership over team productivity and managed workflow to meet or exceed quality product functionality and service goals. Direct liaison with the transportation security administration, sub-contractors, original equipment manufacturers, and airport management. If you're ready to apply for your next role, upload your resume to Indeed Resume … Coached and mentored staff to ensure smooth adoption of new and existing programs. Utilized Lean Enterprise knowledge, ensure the best use of the organization's resources when defining goals, objectives, and programs to achieve the strategic plan of growth and profitability. by; Coach & counsel individual performance against objectives, facilitating CSE career planning sessions and coaching and counseling service teams with performance improvement, Monitor and improve performance of the team in the areas of customer care techniques, equipment maintenance programs and retrofits, and administrative reporting responsibilities, Analyzes team performance for shortfalls using service metrics and MIS tools (CDQS, CSR, etc), Provide clear verbal and written communications to customer and service team via benchmark technology (PC, Internet, Nextel Radios, etc. Oversaw maintenance personnel to ensure quality customer service and exceptional community maintenance is delivered daily. Headline : Area Service Manager with 1+ years of experience in managing service level agreements with customers, external service providers. An Area Service Manager works for the service department of an assigned area and handles a variety of tasks such as – reports, repairs, and customer service interactions. Highly talented and accomplished Business Professional with extensive background in Training, Administration and Technical Support. Utilized excellent communication skills to motivate staff and develop working relationships with peers and associates. Also, be positive and highlight your positive career attributes. Investigated accidents with customer claimed manufacturer defect; reported accident findings with submittal to the GM legal department for review. Developed a strong team bond through clear expectations, recognition of problems, and coaching to allow the team to provide their own resolutions. At Wisdom Jobs Career Edge our resume experts have put along a few Area sales manager resume samples … To see how, view this resume sample for a midlevel sales manager that Isaacs created below, and download the sales manager resume template. When writing your resume, be sure to reference the job description and highlight any skills, … The job description entails ensuring excellent customer service, ensuring repeat customers; and maintaining strong relationships with customers and 3rd party vendors. Planned for the acquisition and effective utilization of company assets (e.g., tools, test equipment, automobiles, and facilities). Trained the service department to better serve current accounts; In return, gained new opportunities starting with a machine base of only 700. Effectively communicated with and supported sales, marketing, administrative, and engineering teams on a daily basis. The supervision is necessary, BE / BTECH With Mechanical or EEE with 8 - 10 yrs of Experience in the Relevent Industry, Approve site expenses upto Rs. Established and maintained effective relationships with customers. It’s actually very simple. Direct responsibility for BMETs and Site Leads, Directly supervising the daily activities of account service personnel and subcontractors, Provide Project Management coordination as requested by the customer for continued improvement and success of the program and customer relationship, Setting priorities and schedules for service actions and ensure personnel are delivering on assigned responsibilities accordingly, Facilitating the continued development of a high performance work team comprised of the site-dedicated staff and actively strives to promote the appropriate environment for team growth, Providing follow-up to ensure service quality, high customer satisfaction, contract compliance, as well as regulatory compliance i.e. Conducted performance reviews for all staff. Joint Commission and CMS, Serving as a leadership member on Environment of Care Committee, Capital Planning Committee, Hospital planning committees, and other formal hospital committees as requested by the customer and participating in customers departmental meetings as a technical advisor, Responsible for monitoring the overall service delivery and coordination of all aspects of customer service, including, but not limited to, Plan, develop, and manage a $6million annual operating budget and providing the customer with required updates to budget performance on a monthly basis, Manage each hospital’s medical equipment inventory and oversee the service schedules for equipment covered under the Agreement and the new equipment under the OEM’s warranty, Resolve any service-related issues with Philips Service Center and other OEMs, Coordinate with OEMs to ensure Facilities receive any no-cost upgrades and enhancements in a timely manner, Provide reports (i.e., The Joint Commission reports) upon mutual agreement between the Site Manager and customer. Ensure consistency of field sales activities, Ensure Sales Channel(s) strategic initiatives are executed in accordance with corporate goals and area budgets. and also assign tasks to technicians throughout each work day that are based on SLAs, technician availability, and the technician's skills, etc,. Regularly monitor results and address issues and concerns that impede positive results, Mentor, motivate and coach sales management team on lead generation, conversion rates, recruiting, and other critical areas. Assigned tasks to technicians, and inspects completed work for conformance to standards. Key Area Manager … Sales Manager Resume example Complete guide Create a Perfect Resume in 5 minutes using our Resume Examples & Templates. Now what if you're already a stone's throw from Jack Welch status? Minimum of 8 years of experience in heavy duty truck parts industry, including a minimum of 5 years in a supervisory position. SERVICE MANAGER – May 2008 – Present Responsible for organising the service department and in particular, controlling it’s resources and utilizing it’s assets to achieve maximum efficiency. Conduct performance reviews/assessments, as required, Utilize Performance Metrics continually to ensure "what gets measured, gets done. Sold and provided product assembly services to retail stores in a five-state region. Created and analyzed weekly deadhead mile report. Skills : Management Skills, Excel, Computer Skills, Multitasking. Key Service Manager … Area Manager. Those interested in a Service Manager position should showcase in their resumes customer service … Love this resume? Directed team of 60 Field Service Technicians (FSTs), guiding high-stake safety and security needs for' some of the world's busiest international airports. Investigated automotive accidents, lemon laws, and cause of vehicle failures. Additional responsibilities as assigned, 5+ years of working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred, Strong background in management/leadership function, Ability to successfully manage multiple, competing priorities/tasks in a fast-paced work environment, Strong communication skills, verbal and written, required, Demonstrated ability to engage in high pressure situations with effective stress management skills, Strong organizational, time management skills, Flexibility to work outside normal working hours, as required, Valid driver’s license and safe driving record, Responsible for conducting performance appraisals in concert with service supervisory personnel in recommendation of merit increases, in addition to the management of hiring, promotion, development, and disciplinary processes. However, if you do it right, it can carry a lot of weight and increase your chances of getting hired. Coached Customer Engineers to effectively deliver customer solutions. Developed from field engineer to oversee regional service business, national service marketing, and multiple international service dealerships. Provided project management for over 75 projects for the installation and modification of equipment at various locations within the airports. customer meetings, query resolution, Act as a liaison between the branch, aftermarket (h/o) and the customer, Integrate the region into the National Volvo After-sales effort to ensure a common customer support in RSA, To contribute and be involved with scheduled customer meetings regionally wherever and whenever necessary in order to present a unified Volvo Offer to the customers, Monitor campaign progress regionally and daily sleepover reports, Support the truck sales organisation where necessary, Participate in seminars/meetings when required, Minimum 5 years industry experience preferably from within a truck dealer environment. Maintained Overflow building and helped coordinate product moving and flowing from one operation to another. Below you'll find our how-to section that will guide you through each section of a Area Manager resume. Worked closely with the backhaul group to incorporate to supplement extra freight where we need it most. Qualified for safety regulations, inspections pertaining to facilities, audits, budgets, deadlines, appraisals, and computer-generated reports. Skills : MS Office, Management Skills, Communication Skills. Previous experience managing a national organization would be a plus, Experience required in each of the following five skill areas, Planning: sufficient experience and knowledge of a Field Service/Support environment to properly plan for normal operations and contingencies, Organizing: sufficient experience and knowledge of service and support organization structure and design to structure support/service teams and individuals, Staffing: sufficient experience and knowledge of organization tasks and responsibilities, combined with interviewing skills, to select and acquire people capable of achieving department objectives, Leading: sufficient experience and knowledge of human behavior and motivation to inspire people to willingly accomplish assigned tasks, Control: sufficient experience and knowledge of performance measurement systems, such as accounting and finance, to manage department resources within a budget, Must be able to understand, interpret and utilize large amounts of performance data to make strategic and tactical business decisions, Advanced Microsoft office and internet skills, Strong verbal/written communication skills and ability to work/interface with all levels of management, Ability to manage a large field support organization, analyze/use service metrics to plan for future needs, and assess performance of organization, etc, Experience writing SOP’s and Policy Statements, Appreciating the uniqueness of each individual, Doing the right thing at the right time for the right reasons, Thorough knowledge of heating and air conditioning unit repair and maintenance, General knowledge of the repair and maintenance of other household appliances, lighting fixtures, and plumbing, Knowledge and skills to operate common and specialized tools for repairs and maintenance, Ability to visually inspect units, grounds, and other aspects of the property to determine adherence to standards, Supervisory and leadership skills to delegate and guide the work activities of others, Knowledge and skills to organize, prioritize, and meet deadlines, Customer service and problem-solving skills, Ability to read, interpret and apply written instructions for repair and maintenance of equipment, Basic computer/technical skills to operate mobile computing or communications devices, High school diploma/GED and three to five years of experience in facility maintenance and/or mechanical repair required, or an equivalent combination of experience and education, EPA Type II or III or Universal license required; CAMT is required in Florida only, Strong Bus or Heavy Commercial Vehicle technical/aftermarket background, service > 5 years, Very good in Volvo Bus product knowledge and processes, Good knowledge about all related Volvo aftermarket systems like IMPACT, UCHP,QJS etc, Proven knowledge of the Bus environment incl external body builders, Very good spoken and written English, other languages are qualifying, Demonstrate a high level of business ethics, Communication skills, ability to sell ideas, Motivate people for high customer satisfaction and to follow processes, Ability to work independently, to take initiatives and drive to changes, Experience of working in an international environment and interest for different cultures, Be accountable for growing volume profitably from internal groups and external customers, Plan every available truck/trailer every day for your assigned market, while delivering exceptional service, Optimize truck/trailer utilization by continual improvement of appointment velocity, trailer turns, empty mileage reduction and dwell time between loads, Develop and maintain trusting relationships internally and externally to attract sources of volume from various groups/customers, Four-year college degree from an accredited educational institution with a preferred GPA of 2.70 or higher and a minimum of 1 year continuous employment with J.B. Hunt demonstrating strengths in customer service, organizing, analyzing, problem solving, decision making and influencing others, OR a minimum of 4 years in transportation/logistics related work experience, At least one year of experience in transportation operations preferred, Excellent in communicating, problem solving, and decision making in a fast paced environment, Aggressive, goal oriented, passion for continuous improvement and success, Must be able to work in Microsoft Excel, and operate in multiple web-based systems, Responsible for Service Operations, including service contracts, emergency service, quoted work, renewals, warranty, and change requests, Responsible for owning and driving internal and external customer satisfaction, including management of customer relationships, business development, issue resolution, and timely, efficient emergency and preventative service, Responsible for development and execution of strong safety culture and behaviors across all levels of Service Operations, including safety inspections, committees, communications, investigations, and prevention, Identification and prioritization of service requirements, in addition to detailed job planning with aim of maintaining and driving service operations profitability, Development of accurate budget forecasts, project budget oversight, and identification of potential cost saving and risk mitigation measures, Periodization of schedule revisions to ensure timely, effective customer support in alignment with contract provisions and customer need, Responsible for creation and review of contracts and estimates by utilization of risk analysis processes and risk plan development, Responsible for conducting performance appraisals in concert with service supervisory personnel in recommendation of merit increases, in addition to the management of hiring, promotion, development, and disciplinary processes, Supports development, coaching, and onboarding of new Service team members. Responsible for managing external service providers. Customer Service Manager Resume Here is an example of a resume for a customer service management position. Area ManagerResume Examples & Samples. A well-drafted Area Service Manager Resume mentions the following core duties and tasks – delegating and directing service tasks, monitoring the progress of current projects, managing service team members and ensuring the team objectives and sales goals are met; handling customer complaints and concerns; assisting with administrative tasks; resolving service desk problems; monitoring department issues and client complaints; auditing work and customer service, helping to train new employees; and maintaining a strong working knowledge of industry regulations. Not exactly the next Bill Belichick yet, but far better than a total greenhorn. Maintained a clean, professional, and safe environment by ensuring all policies and procedures were communicated to all operation staff. Tall Timbers Pizza Hut, Inc Restaurant Area Manager 08/2009 to 11/2013. Spice it up with a few actual achievements from past non-management jobs. Increased business volume by 150% by implementing new customer service … Customer Service Manager Resume Sample [+Job Description] Applying for customer service manager jobs? Excellent time management skills, The ability to quickly eliminate roadblocks and create/maintain program focus and customer confidence, The ability to work well through conflicts, be comfortable at focused listening, and have strong interpersonal skills, The ability to effectively deal with tough agreements and assignments, settle disputes equitably, find common ground, and gain cooperation of all parties involved, The ability to marshal resources to get things done, orchestrate multiple activities at once to accomplish goals, use all available resources effectively and efficiently, and communicate need, status, and outcome in a useful manner, The commitment to blend people into teams when needed, openly share wins and successes; and define success in terms of the whole team, Able to travel by car or airplane up to 50% of time, Candidate must live within the territory. Headline : Area Service Manager with 2+ years of experience in providing the leadership for all activities from the installation of new equipment/implementation of a services contract through lifetime connectivity with that customer, etc,. Jobs for sales managers are projected to grow by 7% … Monitored inventory, supplies, processed payroll, and controlled expenses. Also has responsibility and authority to direct subcontractor's operators and security contractor's personnel. There are also a few useful tips to help you craft a successful resume. independently by taking appropriate decisions and actions, Intimate and seek the guidance of superior (in a timely manner) in the event of unusual or serious problems/constraints or failure to resolve an issue, and implement his decisions, Communicate regularly with customers to keep them updated on the performance of their WEG's, build customer relationships, Monitor and control expenses at site(s), report to superior in case of budget overruns, Monitor and control spares inventory at CS centers, initiate actions for replenishment of shortages, Arrange for the maintenance and upkeep of office equipment and facilities, surroundings (gardens, scrap yard, etc. Skills : Microsoft Office, Communication Skills, Customer Service. And the opinion of other people when resume writing is very important even for ordinary HR, not to mention more senior management. ", Consistently utilize approved CRM systems to manage the sales process and sales funnel, Implement Tyco Integrated Security defined strategy and serve as the primary contact for Sales to provide input and feedback related to Corporate Sales and Marketing. Implement performance improvement programs for the acquisition and effective utilization of company assets (,. Years in a five-state region all internal company departments to achieve customer and. The airports to airport and TSA Management a Dedicated individual with a proven ability to interact and with! Departments to achieve customer satisfaction and company growth customer satisfaction and technical competence Metrics continually to all., not to mention more senior Management developed a strong team bond through clear,. Oh, achieve Area 's technical training requirements and implemented plans to achieve customer satisfaction and departments! 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