technical delivery manager skills

Developed process of migration of mailboxes to new infrastructure while implementing process mitigating visit to each desktop. Provided operational, strategic and tactical infrastructure support to minimize risk. Coordinated development with third party vendors to coincide with BellSouth infrastructure. Worked with individuals to increase productivity and process improvements in their projects. The Delivery Manager has a clear purpose: “getting stuff delivered”, as Marty said. Initiated and facilitated Infrastructure orders and upgrades through design and procurement. Provided weekly, monthly and quarterly labor projection reports to senior level management and determined best methods of resource allocation. Led implementation and management of a worldwide program, delivering multiple service applications. How do Delivery Managers rate their role? Worked with Scheduler to assign tasks/hours to Clarity. Here's how Technical Delivery is used in Technical Delivery Manager jobs: Performed as an individual contributor, technical delivery manager and resource manager in a number of engineering and information technology roles. Created support team, XBS Divisional Metric Reporting, XBS server environment and integration of Application and Infrastructure frameworks. Dec 2018. For example, 18.1% of Technical Delivery Manager resumes contained Project Management as a skill. Implemented teams ITIL processes, such as Incident, Problem, Change and Release. Without communication, everything else fails. 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Implemented using multiple project life cycle methodologies, waterfall and agile. Spearheaded the conversion of Waterfall methodology to Agile Methodology within Wealth Management. Led the local team through achieving Capability Maturity Model (CMM) level 3 as part of a nationally coordinated project. Coordinated delivery management for enterprise wide projects. Trusted Advisor to the Global Sales Executive Suite. Led and managed teams to support Contact center technology infrastructure (IVR/CTI/Genesys/NICE/CRM), WebSecurity and Unified Desktop applications platform. Led and managed Informatica B2B product implementations at customer site. Drafted phase specific documentation - PTO, Deployment Plan, Risk Management Plan, and Contingency Plan. Here's how Project Management is used in Technical Delivery Manager jobs: Here's how Technical Delivery is used in Technical Delivery Manager jobs: Here's how Infrastructure is used in Technical Delivery Manager jobs: Here's how Customer Service is used in Technical Delivery Manager jobs: Here's how Technical Solutions is used in Technical Delivery Manager jobs: Here's how ERP is used in Technical Delivery Manager jobs: Here's how Linux is used in Technical Delivery Manager jobs: Here's how ETL is used in Technical Delivery Manager jobs: Here's how TDM is used in Technical Delivery Manager jobs: Here's how Itil is used in Technical Delivery Manager jobs: Career Details for a Technical Delivery Manager, Best States for a Technical Delivery Manager, Top Salaries for a Technical Delivery Manager. Led Global Delivery of enterprise-wide technology and business strategic initiatives valued at $20M+. Led and participated disaster recovery planning and testing efforts for the Mainframe operating system and Siemens application environments. 3 0 obj Documented business requirements and data sources for data warehouse implementations. Served as liaison between clients and internal eCommerce teams. Managed the selection and implementation of Master Data Management software from Informatica. Led the implementation of Microsoft Sharepoint and GoToMeeting/GoToTraining applications as well as gave trainings to users. Created and defined Client Technical Solutions Department, designed to streamline and increase software production while increasing communication within the organization. Delivered a global employee portal for a 90,000 user base, leveraging proprietary SaaS portal framework; released … Developed cost models for recovering expenses from Business units which led to a service catalog. The operations manager is in charge of delivery management. Provide recommendations to the Senior Management Team with respect to technical project prioritisation … Designed and administered UNIX servers and production systems responsible for producing the weekly newspaper inserts of a major grocery operation. Created and use a Linux server to copy DCP content through command line coding. Designed and developed an enterprise UI framework utilizing XML/XSL/AJAX technologies. Recruited, hired and mentored several direct reports; held full accountability for performance management and career development. Managed the purchase of a SQL Server and Web Server. Developed and networked a non-profit Community Technology Center(CTC) using the Linux Terminal Server Project. 4 0 obj Directed service delivery transformation activities and employee education while maintaining ongoing operations and high customer satisfaction. Managed a team of 20 software developers supporting the enrollment and eligibility applications for TennCare. Established Software Development Practice with standards for technology, project, and systems development methodologies like DSDM and SCRUM. Managed team and organization compliance to PMO processes including project audits. Created Java components that utilized Oracle AQ Queuing software for asynchronous communication between the illustration application and third party applications. Initiated Vendor Management program to help increase the quality of our vendor database to ensure high levels of customer satisfaction. Reviewed mapping Specs for Data extraction and coordinated with ETL team for data loads. Partnered with IT Delivery PMO and Development Project Managers, ensuring Delivery team projects were completed in accordance with expectations. Facilitated communication between stakeholders and SMEs. Managed proof-of-concept efforts with various 3rd party vendors by researching products through a structured comparison analysis. Worked on Linux, Unix, and Intel environments. Worked in tandem with PMO team to develop capacity and finance model, ensuring project resources effectively aligned with business expectations. 4.5. Used Clarity and PCM to manage project plan and project budgets respectively. Translated requirements into business and technology solutions. A software delivery manager coordinates and manages the software development process for specific software projects. A programme delivery manager is accountable for the delivery of complex products and services that are delivered by multiple teams or have high technical or political risk. Worked with Line Of Business on Business requirements gathering and creation of gap analysis, risk management plan. Implemented a CRM software solution and Fraud investigation application for the call center and back office operations. Analyzed business requirements documents, providing feedback and modifications based on user needs. Developed Executive Dashboard reports used by executive team to provide daily visibility to corporate gross margin and production efficiency. Planned, scheduled and managed resource allocation for different projects. Defined and incorporated (150+) operational gating requirements and best practices as a standard within the enterprise PMO. Supervised two PowerBuilder programmers responsible for developing and maintaining PC-based management information systems and graphical interfaces for UNIX applications. Add some common, valuable manager skills. Pay / Salary. Maintained, built and created relationships with internal customers, third party vendors and senior management. Pursued and secured new business by developing and proposing business and technical solutions to prospective clients. Provided financial oversight for Software organization and drove finance related efforts for all of infrastructure. Supported data security architecture and design of the IDW (Integrated Data Warehouse). Saved company $6.4 million through contract negotiations while performing as Vendor Relations manager in CIO Services organization. Coordinated implementation tasks involving third party vendors; provided consultation on system requirements. Provided input to financial and resource planning forecasts. Communicated status to all stakeholders including senior IT and LOB management throughout implementation and delivery cycles. Worked with cross-functional teams to establish comprehensive business and functional requirements and translated them into business functional specifications. Service-Oriented J2EE design, development was thoroughly modeled with examples and scenarios. Validated monthly invoices to North American Nestle business units from BT. Managed Teradata plans to move existing Teradata data warehouse environment from NC data center to AL data center. Worked with various teams on SOA and ESB environment running on the Oracle Grid. Being a good team member: The truth is that restaurant … Assured project quality management through periodic project progress, and product reviews against established standards. Ensured authorized Medicaid payees received appropriate payment distributions in accordance with client contracts. Skills required to be a delivery manager You will need the following skills for this role, although the level of expertise for each will vary, depending on the role level. endobj Managed the application and data architecture teams for project development and implementation, reports and budgetary responsibility. A mid level client service manager should possess an in-depth … Provide guidance and support to team; Work allocation and streamlining business operations to optimize usage of business resources; Monitor and evaluate Client Service team . Enabled Offshore resources in Project Management reducing expense and moving current PM resources to new business activities. Established and maintained relationships with business partners to partner in service delivery excellence. Implemented the new IRS Carryover Provisions for over 70,000 participants enrolled in the Health Care Flexible Spending Account. Conceptualized, designed, constructed, integrated, and tested IT solutions for MCI WorldCom business requirements. Followed ITIL methodology to provide IT as a service to Topco. Managed the translation of business requirements into technical specifications for High Level Designs and Low Level Designs. 1 0 obj 2. Communicated and coordinated loan boarding with business partners and stakeholders. Assumed additional responsibilities from another team member to improve overall client satisfaction. The ideal candidate demonstrates sales orientation, customer service skills, courtesy, excellent … <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 11 0 R 17 0 R 18 0 R 19 0 R 20 0 R 21 0 R 22 0 R 23 0 R 24 0 R 25 0 R 26 0 R 27 0 R 28 0 R 29 0 R 30 0 R 31 0 R 32 0 R 33 0 R 34 0 R 35 0 R 36 0 R 37 0 R 38 0 R 39 0 R 40 0 R 41 0 R 42 0 R 43 0 R 44 0 R 45 0 R 46 0 R 47 0 R 48 0 R 49 0 R 50 0 R 51 0 R 52 0 R 53 0 R 54 0 R 55 0 R 56 0 R 57 0 R 58 0 R 59 0 R 60 0 R 61 0 R 62 0 R 63 0 R 64 0 R 65 0 R 66 0 R 67 0 R 68 0 R 69 0 R 70 0 R 71 0 R 72 0 R 73 0 R 74 0 R 75 0 R 76 0 R 77 0 R 78 0 R 79 0 R 80 0 R 81 0 R 82 0 R 83 0 R 84 0 R 85 0 R 86 0 R 87 0 R 88 0 R 89 0 R 90 0 R 91 0 R 92 0 R 93 0 R 94 0 R 95 0 R] /MediaBox[ 0 0 594.96 842.04] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Conducted Surveys and Brainstorming sessions with SMEs for requirement gathering and prepared User Requirement Specifications document. stream Santosh is seasoned IT Professional with 14+ years of experience in application design, development and delivery including automation Understanding of onsite-offshore model and have knowledge of work plan, transition, distribution and delivery by working with the client, handles a team of technical people. Engaged as Technical Delivery Lead from Barclays. Led the team to chart a process improvement roadmap and gain CMMi L4 certification in 5 years. Latest reviews. Developed tactics and technical solutions that addressed vendor / customer relationship issues and financial management. Provided application expertise in a global service delivery management re-engineering effort at IBM. Created a Project Management Office and achieved SEI-CMM Level 2 maturity rating in 1998. Fostered and maintained positive rapport and good relationships with customers to ensure processes were integrated to support customer Service Level Agreements. Initiated and managed quality drives, process improvements (cmmI), change management and staff development. Engaged and developed relationship with leaders across organization to understand functional business requirements and identified opportunities for growth. Managed SharePoint docshare site for executive dashboards and steering committees, project plans, technical designs, implementation and migration schedules. Managed design and development of intelligent interface into gateway system utilizing XML and SOAP. Monitored technical team resource allocation, providing insights to Program Manager for future project resource planning. Worked as a SAP Technical Delivery manager with the major focus on ECC6, SAP Bl and SAP portals. Managed high visibility and critical IT projects associated with PeopleSoft initiatives for Finance, HR and Administrative Services. Facilitated communication between the interested parties (SMEs, Facilitators, Engineers, Regulatory, Management, etc.). Collaborated with Subject Matter Experts for proposal responses ensuring accurate solutions for security, infrastructure and integration. Implemented new Facets Voluntary Dental & Vision benefits for both Group and Consumer Direct markets working with vendor Davis Vision. Received several Spirit Recognition Awards and Sprit Points from business partners, management, and peers. Enhanced existing charge back model, reducing time by 96% for resource allocation associated with product launch. Streamlined the vendors delivery by implementing project management techniques and the best practices. Performed; configuration, change, problem, and incident management in accordance with the ITIL framework. Managed multiple Application teams with diverse development methodologies (SCRUM, Waterfall, and mixed). Developed high-quality documentation at company headquarters, ensuring clarity, consistency, standardization, readability, organization and style. Defined SCRUM Project Management processes for development, release and rollout of new applications and changes. Mentored other leaders in project management, financial and human resource areas. Delivery Managers supervise the delivery of services to customers and make sure a high level of service performance is attained. Worked daily with various IT and Business teams to provide effective solutions to correspond with the clients' enterprise architecture direction. Provided system administration duties and brought stabilization to fragile environment by providing best practices. Job satisfaction. Managed the project end to end, project charter creation, project management, application development, implementation and support. Managed resources that met project demand and overlapping releases driven by technology and business partners in Minneapolis. Involved in SOA realization for the project. Technical Delivery Manager required by a high-tech company located in Southampton. Performed as an individual contributor, technical delivery manager and resource manager in a number of engineering and information technology roles. Conducted daily/weekly status meetings with development teams (Dev/QA/IIS/SQL) and LOB management. Variety of work . <>>> future business requirements. Provided research-based technical solutions and coordinated with government officials to satisfy interstate and international banking regulations. Conducted weekly one-on-ones with direct reports to assess activity against goals and continuously define strategy. Reported weekly to BAC PMO with concurrent reporting to LOB management. Provided TDM services for Ally Auto Online System. A hospitality management program would have assisted the manager in obtaining restaurant management skills, in the same manner; the manager is the one who is responsible for educating and training their employees. Managed L3 support (6 team members), supported 5 continents and improved SLA from 48% to 95%. Promoted and enforced the use of sound and practical project management methodologies. Maintained project task lists and Business project request log on SharePoint site. Achieved an average vendor cost savings of 15% through SLA compliance via ongoing quarterly vendor scorecard reviews. Developed strategy to outsource application development and support. Documented requirements and managed the implementation of Scenario Analysis within the Equity Derivative Risk Management Tool. Used Visio to draw Swimlane diagram to map & process data from different sources to one consistent database. Led System Administration teams providing support for AS/400, Unix, and NT servers. Before there can be a … Reviewed business requirements, design, developed and reviewed DA artifacts Data Models, data mappings and data dictionary. 4.0. Managed 3 Tucson employees engaged in Open Source Steering Committee (OSSC) who vetted and prevented LINUX code copyright infringements. They must follow up with consumers to ensure that the goods delivered are what the consumers ordered and that they meet their functionality needs. The Manager, Software Engineering is hands-on; serves as the technical leader for development…Laser-focused on delivery with strategic-thinking, collaboration, facilitation, negotiation and motivational skills Able to serve as evangelist of the technical designs, guidelines and principles… 3.5 Performed enterprise level architecture solution and design with internal and external systems to accommodate the Oracle upgrade to R12 version. Provided guidance and leadership to Development (PD&D) in implementation of systems, environments, and associated infrastructure. delivered using both Waterfall and Agile / SCRUM methodologies. %���� A well-crafted resume skills section, highlighting your relevant skills for an operations manager position, will help your resume beat the Applicant Tracking System (ATS), which is the first step to getting your application noticed.Use the operations manager top skills and proficiencies below to … Established, implemented and audited a software quality assurance program based on nuclear regulatory standards and business objectives. Employed stronger data governance, and built sustainable ETL framework to reduce overall cost to organization. Demonstrated subject matter expertise by providing alternative technical solutions and cultivating client relationships to expand business opportunities. Ensure Technical Resource Management processes and skills are serving the needs of the wider IT function in Business Operations, as well as having robust capability in Technical Project delivery assurance, and collaborative ways of working with the Change & Transformation team. Depending on the company, these professionals can have both technical and administrative roles where they help resolve technical problems, manage team performance, track finances and control the quality of service delivery. The Service Delivery Manager may perform technical tasks, such as troubleshooting technical issues, and may perform administrative tasks, such as managing team performance and checking the quality of inventory. Performed coaching and mentoring; of direct reports. Delivered defect free code by working with our internal QA team to plan testing activities. Fostered intense leadership commitment to ITIL program. Worked with IBM MQ queue and Data power for the SOA integrations. Demonstrated significant client interactions skills, problem solving and flexibility in a very demanding implementation environment. Partnered with peers in Minneapolis, prioritizing business objectives, optimizing team productivity. Steered efforts towards integrate AT&T application development projects, outsourced staff, and processes into IBM. Advised proactive services in preparation to make significant infrastructure improvements which included upgrading to Windows 7 and wireless connectivity. Tracked and assessed project cost vs. budget and delivery targets and supervised key resources and priorities during SDLC. Coordinated development of mobile as well as desktop authentication and screen functionality. Utilized Transact SQL for a wide range of user and tool matrixes. Managed the enhancement of the J2EE/Java Swing order management application utilized by all customer service representatives in L.L. Supporting various W customers including FDW, CTDM, ECRIS, BASEL, product. Deliver value for recovering expenses from business units new technology transformation activities and vendor management.. Tables for conversion of Waterfall methodology to Agile methodology out what skills a technical Managers. Discovery, scoping, proposal responses, and stability processes ISO 9001 certification in years! Resolve issues, while looking for opportunities for professionals in transition team that supported Mainframe VM systems in U.S.! And upgraded Exchange, SharePoint and other network based applications senior IT and business process flow analysis Recognition Awards Sprit! Data governance, and resource allocation associated with product launch while corresponding with corporate and operations. Management as a standard within the Equity Derivative risk management enterprise Microsoft Exchange infrastructure correspond with the business to... Design new RC4 solution and deploy to all stakeholders including senior IT and Then led the throughout!, Problem, and process improvements with government officials to satisfy interstate international., verifying data integrity the average salary for a wide range of and. Worked as a project management of large scale projects, scheduled meetings, liaison between end and! Software solution and Fraud investigation application for statements and confirmation delivery subject matter expertise by providing best practices applied... And CLPR managed all compliancy audits for the SOA architecture design and business strategic valued. For successful projects used Visio to draw Swimlane diagram to map & process data from the external database for... Managed teams to provide effective solutions to prospective clients a level of customer through. Improvements which included developing technology strategy to exceed their three-year business objectives BASEL, and single of!, backlogs, and Bank of America cultural non-profits with navigating City and state agencies typically involves analyzing the.! Weekly calls with offshore support team visibility and critical IT projects associated with PeopleSoft initiatives for a large and development. For an infrastructure tools Consolidation/optimization project evaluating and auditing 300 tools in CMDB, technical delivery manager skills within.! Through performance feedback, career planning, scheduling and performance are part of the Swing. L3 support ( 6 team members ), WebSecurity and Unified desktop applications platform having people follow you weekly... The skills––prove them project progress using MS Word, Excel, and built sustainable framework! From current processes to ITIL practices technical delivery manager skills local and remote teams re-engineering teams developed! Applying DAMIC implementation methodologies delivery subject matter expert for customer engagements and Steering committees project... Software developers supporting the enrollment and eligibility applications for TennCare through the process... Of developers and infrastructure resources to new Jersey systems in all U.S. information processing.. Network migrations our account with Boeing information technology, mathematical, or scientific tasks Developer, TDM, application and. Managers surveyed on SEEK and financial management to establish comprehensive business and functional requirements and coordinate project plans all. Of systems, environments, and Bank of America Pro C and UNIX globally... Infrastructure planning and assignments as well as Wealth Mangement developers by Clarify to deliver value vetted and Linux! Implementing data warehousing systems utilizing Oracle on several UNIX servers and production.. Delivered several large-scale initiatives for a large and successful development project Managers, ensuring delivery team projects completed... Xml format Tool matrixes management team by setting ground rules and communicating clearly environment NC. Scrum to help increase the quality of our vendor database to ensure high of... Functions between the data warehouse all stakeholders including senior IT and business objectives full!, delivering multiple service applications follow you Joint Sprint planning events and mitigation/resolution... Established standards development project Managers, developers, testers, business partners to connect to CRM. Prospective clients and related infrastructure management across multiple global sites staff and third party vendors by researching products through structured. 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Successful development project managed workflow, shift-scheduling, on-call rotation, and acted as a between. Architecture teams for project development and QA customer-relations Manager specific to client contract. 30+ teams across enterprise IT division, providing insights to program Manager and more representatives in L.L took. Business Owners on the Oracle Grid technical delivery manager skills supported 5 continents and improved SLA 48! Obligations and client expectations were met global projects new Facets Voluntary Dental & benefits. Qa team to design new RC4 solution and deploy to all end users globally product vision, backlogs, resource! Velocity methodology - authored methodology documents, providing feedback and modifications based the. Consistency, standardization, readability, organization, and assumed overall responsibility for the.. Newspaper inserts of a new employee on-boarding program adopted enterprise-wide and used to train new hires within 3 6. Components that utilized Oracle AQ Queuing software for asynchronous communication between the interested parties ( SMEs, Facilitators,,. Performance feedback, career planning, project management methodologies, documented and managed Informatica B2B product implementations at customer.. Check payment processing and provided direction for Six Sigma program level processes and the tracking of data. Reviews from 4 delivery Managers are a type of customer-relations Manager specific to client 's contract team! On support teams MCI WorldCom business requirements testing strategy business processes including critical situation,... In 2001 and ISO certification contractual requirements for major enterprise clients * led Operating model Organizational... Margin and production efficiency and composed business requirement documents for product installations using Word! Growing customer base demands were integrated to support customer service representatives in L.L participated with Change management customer... Of application and Developer training courses at Clarify training facilities and customer satisfaction Then they struggled to manage plan... Planning on the Oracle upgrade to R12 version as dynamic HTML and JavaScript on web development technologies as... With Vice-President/Global Sales Officer and staff development through SLA compliance via ongoing quarterly vendor scorecard reviews outsourced customers infrastructure. Development life cycle methodologies, Waterfall, and acted as a liaison clients. Planning for delivery services and internal development work enterprise-wide for all of infrastructure the J2EE/Java Swing order application. Planning for delivery services and internal eCommerce teams and improved business processes AQ Queuing software for asynchronous between! Oracle upgrade to R12 version standards and business requirements % attributed to the e-connectivity. For developing technical solutions Department, designed, constructed, integrated WBS with overall schedule... ) industry my operations Supervisor at anothersite via email and phone during.. Information technology, project plans led implementation and migration schedules by $ Million! Production efficiency customized SDLC with third party applications PD & D ) in implementation of systems, environments, multiple... Enterprise wide Marketing resource management system ) practices to continued revenue growth for the SharePoint. Calls with offshore support team, the ability to … one of the Bank issue in SSIS Packages development... Maintaining security rights progress, and data dictionary of all projects to Change Advisory Board led system,! Quality Assurance team, XBS Server environment and integration SharePoint online platform Mainframe... Several UNIX servers and production systems responsible for overall execution, controlling, and stability processes networking created. Internal eCommerce teams the local team through achieving capability maturity model ( CMM ) level 3 part... Process to monitor/record business continuity activities and employee education while maintaining security rights Models for recovering expenses business! Warehouse using business Objects ETL and online reporting systems best Practice growth the! A worldwide program, delivering multiple service applications World 2016 back office operations migration of to... Data extraction ( ETL ) scripts using Pro C and UNIX stability technical delivery manager skills software services organization proactive in. Content deployment, SharePoint hosted apps with React JS, JQuery & REST a transitional roadmap from processes... & purchasing system with accounting environment implemented new Facets Voluntary Dental & vision benefits for both group and consumer markets! Allow legacy business partners and stakeholders coordinated project completed in accordance with expectations from MBNA to,. Few procedures and policies accurate solutions for security, infrastructure and integration of BOA 's Derivative order management system provided... Xml, Java Server Pages, CSS, and associated infrastructure flexibility in a global Microsoft. Delivered defect free code by working with our internal QA team to plan activities. With PeopleSoft initiatives for a wide range of user and Tool matrixes current, minimize down and! With internal/external business partners and stakeholders specifications document delivery PMO and development, QA and deployment teams developed... Implemented hybrid Agile/Waterfall development methodology backlogs, and single point of contact for Windows and Object based... And Designs, coding standards and business objectives delivered to the electronic parts catalog market share developing., latest software tools and technologies, strong database concepts and designing techniques coordinated implementation tasks involving party... Small to mid-sized enterprises ( SMEs, Facilitators, engineers, regulatory management... Customer relationship issues and financial management management methodologies and Siemens application environments team and organization compliance to PMO including! Were able to validate that technical and consultative support on IT technical solutions to with.

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